From what I have seen and gathered, Twitter can be a quick and efficient way to spread information. But it also invites one-off, irresponsible, incomplete comments that gain momentum as they go.
Mitchell D. Silber, former director of intelligence analysis for the New York Police Department (and now Executive Managing Director for Intelligence and Analytic Solutions at K2 Intelligence), explained the relation between social media (particularly of the Twitter variety) and acts of hatred and violence: “You started out with the hostile tweets. You moved to the bomb threats against JCCs and other institutions, and now you have a physical manifestation at the cemeteries with the gravestones knocked over.” (This quote is from yesterday’s New York Times article “Threats and Vandalism Leave American Jews on Edge in Trump Era” by Alan Blinder, Serge F. Kovaleski, and Adam Goldman.)
I do not know that Twitter is influencing any of the recent killings, bomb threats, cemetery desecrations, or other acts. But a medium that encourages fragmented, sensationalist, extreme expression cannot be helping the situation. Twitter has actually replaced other kinds of online conversation; people go there first for their updates and reactions.
Now we have a president who thrives on Twitter—who may even owe his electoral victory to his relationship with the tweet. In October 2015, Michael Barbaro explained (in another New York Times article) how Trump used the medium to promote himself and cut others down:
On Twitter, Mr. Trump has assembled an online SWAT team of devoted (some say rabid) supporters who spring into action with stunning speed. In a pattern that has played out over and over, he makes a provocative remark, like one about Mrs. Fiorina’s face — “Would anybody vote for that?’’ — and hundreds of thousands of strangers defend him, spread his message and engage in emotional debates with his critics, all the while ensuring he remains the subject of a constant conversation.
Yes, this is the style of our chief executive. The danger lies not only in the meanness of his remarks—which is appalling—but in the lack of reason. He maintains these qualities of speech both online and offline. About the vandalism of the Jewish cemeteries, he reportedly told the state attorneys general that the threats and destruction might be a politically coordinated effort to “make people look bad.”
That is not even a statement. It is a half-hint. Is he saying that someone did this to make him look bad? Or does he mean something else? Where are these words coming from? Who are the “people” to whom he refers? Presidents throughout history have exploited the vagueness of language, but this goes beyond vagueness; while making little sense, it also trivializes what has happened and sheds responsibility.
Such trivialization aids the violence even if it doesn’t cause it. If you reduce an act of violence to a vague handful of words, you encourage others to respond in kind. Those upset by these events but trying to make sense of them may end up spending hours clicking tweets and links, becoming, as Jesse Singal puts it, “click-zombies,” instead of putting their efforts into clearer speech).
If headstones are being toppled, people are being killed for their race and origin, community centers are receiving bomb threats, cars and buildings are being spray-painted with Nazi graffiti, and our most popular social media sites are set up for wrist-jerk responses, then not only our language but our places of speech are crying for repair.
Note: I made a few edits to this piece after posting it.